Field Issue

type: flight-item-type
uses-route: Field Issue Route
created_at: 2026-10-10

Where do Flight Items of this type come from?

From the field: a charger fails on site, an installer calls, a fleet operator reports a pattern, or the telemetry Connectivity collects flags one before anyone calls. Field Service sees them first. One item is one observed problem — not yet a cause.

Why are you working on these? What is the customer value?

A charger that does not charge is the only thing a customer notices. Field issues are the ART’s shortest feedback loop to the product in use — and the one flow that cannot wait for the next PI when safety or a whole fleet is affected.

To whom is the finished Flight Item delivered?

To the operator whose chargers are affected — as a hotfix over the air, a repair, or a revised part — and back to Field Service, who reported it and closes it with the customer.

How long does it take?

Days for a hotfix in the expedite lane; a PI when the fix is a design change and travels as a Feature.

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Field Issue.md

---
type: flight-item-type
uses-route: "[[Field Issue Route]]"
created_at: 2026-10-10
---

## Where do Flight Items of this type come from?

From the field: a charger fails on site, an installer calls, a fleet operator reports a
pattern, or the telemetry [[Connectivity]] collects flags one before anyone calls.
[[Field Service]] sees them first. One item is one observed problem — not yet a cause.

## Why are you working on these? What is the customer value?

A charger that does not charge is the only thing a customer notices. Field issues are the
ART's shortest feedback loop to the product in use — and the one flow that cannot wait
for the next PI when safety or a whole fleet is affected.

## To whom is the finished Flight Item delivered?

To the operator whose chargers are affected — as a hotfix over the air, a repair, or a
revised part — and back to [[Field Service]], who reported it and closes it with the
customer.

## How long does it take?

Days for a hotfix in the expedite lane; a PI when the fix is a design change and travels as
a [[Feature]].