Field Service, led by Mateo Ruiz, installs and commissions DC chargers, supports the
installer partners for wallboxes, and handles repairs and firmware recoveries in the field.
A plain team. It sees every product first when it fails — which makes it the richest source
of signals in the company and the starting point of the field-issue flow.
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Field Service.md
---
type: unit
unit-type: team
member-of: "[[Commercial]]"created_at: 2026-10-10
---
Field Service, led by [[Mateo Ruiz]], installs and commissions DC chargers, supports the
installer partners for wallboxes, and handles repairs and firmware recoveries in the field.
A plain team. It sees every product first when it fails — which makes it the richest source
of signals in the company and the starting point of the field-issue flow.