DWSD.md

Order Exceptions Review

type
interaction
interaction-type
review
for-domain
Order to Delivery
interaction-of
Customer Order Route › case @ Studio , Order to Delivery
start
2026-10-07T14:00:00
end
2026-10-07T15:00:00
rrule
RRULE:FREQ=MONTHLY;BYDAY=1WE
created_at
2026-10-11

Purpose

One hour on the first Wednesday of the month: Paula Weiss, Hanna Berglund, Leyla Demir, Wen Zhao and the ERP partner’s consultant. The group starts from the month’s reason codes, which the Order Exception Agent has grouped. The question is not “which cases were hard” but “why do orders fall out of the factory” — and which of those reasons is worth a change: an ERP rule, a new check for the agent, an agreement.

This is the improvement loop that used to be a ticket queue. A pattern that keeps coming back becomes a signal, and from there it climbs the ladder like any other observation — see Configuration Cases Pile Up in the Studio.

What is the outcome?

At most two changes a month, each with an owner and a date; the rest stays on the list.

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Order Exceptions Review.md
---
type: interaction
interaction-type: review
for-domain: "[[Order to Delivery]]"
interaction-of:
  - "[[Customer Order Route]]/stage:case @ Studio::in"
  - "[[Order to Delivery]]"
start: 2026-10-07T14:00:00
end: 2026-10-07T15:00:00
rrule: RRULE:FREQ=MONTHLY;BYDAY=1WE
created_at: 2026-10-11
---
## Purpose


One hour on the first Wednesday of the month: [[Paula Weiss]], [[Hanna Berglund]],
[[Leyla Demir]], [[Wen Zhao]] and the ERP partner's consultant. The group starts from the
month's reason codes, which the [[Order Exception Agent]] has grouped. The question is not
"which cases were hard" but "**why do orders fall out of the factory**" — and which of
those reasons is worth a change: an ERP rule, a new check for the agent, an agreement.


This is the improvement loop that used to be a ticket queue. A pattern that keeps coming
back becomes a signal, and from there it climbs the ladder like any other observation — see
[[Configuration Cases Pile Up in the Studio]].


## What is the outcome?


At most two changes a month, each with an owner and a date; the rest stays on the list.