DWSD.md
acknowledged

Head of Operations Is the Dispatch Bottleneck

type
insight
observes
Jonas Keller
derived-from
Dispatch Mornings Double-Booked
status
acknowledged
created_at
2026-09-16

Since Jonas Keller Leads Operations, the morning dispatch and the wholesale phone both run through one person at the same hour — the Head of Operations has become the bottleneck of the dispatch window, not because of the volume but because of the timing.

Category: structure | Severity: warning

Observations

  • Wholesale calls cluster between 06:00 and 07:00, exactly the loading window (see Dispatch Mornings Double-Booked).
  • The open Delivery Coordinator seat (NA1) is the role that would own the loading.
  • Bakery Operations as a domain works; the seat is overloaded.

Suggested Actions

  • Fill the Delivery Coordinator seat before the third van arrives.
  • Move wholesale calls to the afternoon, after the Daily Production Sync.

Modeling note

The insight observes the person, not Bakery Operations.

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Head of Operations Is the Dispatch Bottleneck.md
---
type: insight
observes: "[[Jonas Keller]]"
derived-from: "[[Dispatch Mornings Double-Booked]]"
status: acknowledged
created_at: 2026-09-16
---
Since [[Jonas Keller Leads Operations]], the morning dispatch and the wholesale phone both
run through one person at the same hour — the [[Head of Operations]] has become the
bottleneck of the dispatch window, not because of the volume but because of the timing.


**Category:** structure | **Severity:** warning


## Observations


- Wholesale calls cluster between 06:00 and 07:00, exactly the loading window (see
  [[Dispatch Mornings Double-Booked]]).
- The open Delivery Coordinator seat ([[NA1]]) is the role that would own the loading.
- [[Bakery Operations]] as a domain works; the seat is overloaded.


## Suggested Actions


- Fill the Delivery Coordinator seat before the third van arrives.
- Move wholesale calls to the afternoon, after the [[Daily Production Sync]].


> [!NOTE]
> **Modeling note.** The insight observes the **person**, not [[Bakery Operations]].